Provider Terms

Last updated: 6 November 2026

1. Who these terms are for

These terms apply to education and training providers that use Career Calling Providers at providers.careercalling.com.au, and to the staff who sign in for them.

2. Your account

You sign in with a one-time code sent to your email. Keep access to that mailbox secure. Tell us at once if you think someone else has used your account.

Each account belongs to one organisation. Only staff authorised by the organisation should sign in for it.

3. Verification

You must give accurate organisation details, including your RTO code, CRICOS code or other provider number as it appears on the public registers. Our team checks these before any of your content goes public.

We may pause or remove listings, placements, survey links or feedback links if details cannot be confirmed or change.

4. Course listings

You may list only qualifications you are currently registered to deliver. Listings must be accurate, current and in your own words. Only current qualifications can be listed; superseded ones are refused.

Fees, if shown, must be complete and accurate. Our team reviews each listing and may ask for changes or decline it.

5. Placements

Placement requests must not include any learner’s name or personal details. You are responsible for the placement agreement, insurance, supervision arrangements, required checks and assessment with each host employer.

6. Surveys and feedback

You send survey and feedback links through your own channels and only to people you are allowed to contact. You must not try to identify individual graduates from results.

Results and exports are evidence to support your own reviews. They do not decide compliance and must not be described as approved or endorsed by any regulator.

7. Acceptable use

Do not upload unlawful, misleading or harmful content, malware, or anyone’s personal information without a lawful basis. Evidence files are scanned and may be refused.

8. Cost

Career Calling Providers is free while in early access. We will give signed-in providers notice before any change, and nothing will be charged without your agreement.

9. Ending use

You can stop using the platform at any time and ask us to delete your organisation’s records. We may suspend accounts that breach these terms.

Contact

Phone 1800 266 160 or email info@caqa.com.au. See also the Privacy Policy and Complaints and Feedback.